Our commitments & values

We passionately believe in making travel personal and by making travel matter in everything we do. From how we approach sustainability, personalized service and innovating in our industry, every brand and team member in our family is dedicated to serving you. Through our core ethos of being ‘Driven by Service’, making your travel experience incredible is at the heart of everything we do.

Our Commitment

We are committed to establishing lasting relationships with our guests by exceeding their expectations the first time and every time by us delivering consistently outstanding quality of service, experiences and value.

Our Guests

We put the guest at the heart of everything we do in order to secure their engagement, loyalty and recommendation.

Our People

We respect our people and encourage their ideas and creativity. We are committed to attracting, developing and retaining the best talent, challenging each other and demonstrating a ‘can-do’ attitude.

Our Involvement

We act with honesty and integrity. We are inclusive, open and actively engaged with our guests, partners, employees, Travel/Tour Directors, Trip Managers and Hotel and Cruise Managers.

Our Delivery

We are committed to delivering what we promise, and to only promise what we can deliver. We do not compromise on safety.

Our Drive

We continuously look for improvements in our products and experiences, our workplace and encourage taking the initiative. We are prepared to change when we need to.

Our Responsibility

We accept our individual and team responsibilities and we meet our commitments. We are all accountable for our own actions, performance, and decisions.

Our Passion

We show pride, energy, and determination in all that we do. We are committed to creating exceptional experiences for our guests, employees, Travel/Tour Directors, Trip Managers, and Hotel and Cruise Managers.

T.E.A.M. Work

Together Everyone Achieves More. We are a supportive global team focused on inclusive, transparent and collaborative communication.

Service

If you are not serving the guest directly, you need to be serving someone who is.

Social Responsibility

We strive to enhance and protect the communities we work in and to be a good corporate citizen. We actively encourage employee participation.

We Make Travel Personal

As a fourth-generation family-owned, passionately run travel company, we at Magical Gorilla Adventures are able to pass our 100 years of expertise in creating enriching travel and hospitality experiences on to our guests. Making the travel experience personal and life changing each and every time for all of our guests is a passion that continues to live within us and something we strive to achieve everyday.

We Make Travel Matter

Travel is an incredible gift. It has the ability to open our eyes to the unique cultures and spellbinding beauty of the natural world. But with this gift comes a responsibility – to protect the world as we know it. Our mission is clear; to have a positive impact on the people and communities we visit, to protect wildlife and marine life, and to care for the planet we call home.

Why Choose Us for Your Gorilla Safaris in Uganda and Rwanda?

Arranging exceptional gorilla tour experiences in Uganda or Rwanda and unforgettable African safari vacations is in our DNA. Book a trip with us and let us demonstrate it to you!

Uganda Rwanda Gorilla Trekking Clients
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About our gorilla safari company

Our company is based in Uganda and Rwanda and specializes in organizing gorilla trips to various countries across East Africa.

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Why book gorilla safaris with us

We provide competitive pricing and flexible booking terms for all of our gorilla safari packages and wildlife safaris.

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What Magical promises you

We are committed to delivering the best service possible and ensuring that your trip goes exactly as planned, if not even better.

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What we commit to and value

We are dedicated to upholding the highest standards of professionalism and providing unparalleled service in the industry.

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We give back to a cause

We have been supporting single mothers in local tourism communities for years by allocating a small percentage of our profits towards their welfare.

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How Magical works

To provide exceptional service, we must ensure that our processes are consistent and efficient.

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We hear you out

We shall carefully listen to all your queries, work out a few options and discuss it over with our team.

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We suggest

We shall then share the options with you and make suggestions where need be and carefully listen to what you suggest.

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We tentatively reserve

We shall tentatively hold your safari while we discuss out any changes that you want to make on the package.

Looking to speak with a tour specialist? Contact Magical and let's chat...

You can get in touch with one of our experts by scheduling a video meeting, sending us an email, or making a phone call for instant advice and ideas.

+256-787-23-0575
Eddie Magical Gorilla Safari Guide
Ronnie Magical Gorilla Safari Guide